Last updated: June 13, 2026 · Questions? Message us on WhatsApp before returning anything.
💬 Contact us first. Before initiating any return or refund request, please message us on WhatsApp (+63 977 797 8367) with your order number and photos/videos of the issue. Most concerns can be resolved quickly without a return shipment.
| Situation | Refund / Replace? | Timeframe to Report |
|---|---|---|
| Wrong item sent | ✓ Full Replacement | 48 hours of delivery |
| Damaged in transit (photo required) | ✓ Replacement or Credit | 48 hours of delivery |
| Visibly compromised seal or vial | ✓ Replacement | 48 hours of delivery |
| Cold-chain failure — arrived warm (photo of ice pack required) | Case by case | Same day of delivery |
| Purity dispute (COA mismatch) | ✓ Full Refund | 14 days of delivery |
| Change of mind / no longer needed | ✗ Not eligible | — |
| Adverse reaction / unexpected result | ✗ Not eligible | — |
| Reconstituted or opened product | ✗ Not eligible | — |
| Order placed in error by buyer | ✗ Not eligible | — |
Every Peptology compound is tested by an independent lab (independent HPLC laboratory, Czech Republic) before shipping. We guarantee:
If our product does not meet these standards, we will make it right — replacement or full refund, at our discretion.
Wrong item received: If you receive a product different from what you ordered (wrong peptide, wrong concentration, wrong quantity), we will ship the correct item at no additional cost. Return of the wrong item may be required.
Transit damage: If the product arrives visibly damaged (broken vial, punctured packaging, crushed box), take photos immediately and report within 48 hours of delivery. We will replace the item after verification.
Compromised integrity: If a vial arrives with a broken seal, discoloration, unusual odor, or visible contamination that was not caused by buyer handling, report within 48 hours. We will replace.
Cold-chain failure: If a temperature-sensitive product (GLP-1 pens, NAD+, Rejuran) arrives without intact cold packs and you have reason to believe the cold chain was broken, report the same day with photos of the packaging and ice packs. We will assess on a case-by-case basis.
Purity dispute: If you have independent lab testing results showing the product does not meet the purity stated on the COA, submit the third-party test results within 14 days. If verified, we will issue a full refund for the disputed batch.
We cannot accept returns or issue refunds for:
For cases requiring physical return of the product, Peptology will provide a prepaid return label (for Metro Manila) or reimburse documented return shipping costs (provincial) after the claim is approved. Do not return items without prior authorization — unauthorized returns cannot be processed.
Orders can be cancelled without penalty before payment is confirmed. Once payment has been received and the order is processing, cancellation is not possible for perishable, temperature-sensitive, or custom-sourced items. For standard lyophilized compounds, cancellation before dispatch may be possible at Peptology's discretion — contact us immediately via WhatsApp.
WhatsApp: +63 977 797 8367 (fastest response)
Email: revztelecom@gmail.com
Response time: within 24 hours on business days (Mon–Sat)